Terms and Conditions

AmorePacific Singapore Pte Ltd

The following Terms and Conditions (the “Terms and Conditions”) govern the purchase of the product(s) you have selected in your basket at innisfreeday.myshopify.com (the “Products”). The term “innisfree” refers to AmorePacific Singapore Pte Ltd (UEN 200107846H), a company incorporated in Singapore and having its registered office at 8 Cross Street, Manulife Tower, Level 25, Singapore 048424.



Please review our Privacy Policy so that you may understand our privacy practices. You agree to the use of your data in accordance with our Privacy Policy.


Products and Services for Personal Use

The products available on the site, we may provide to you, are for personal use only. You may not sell or resell any of the products, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filed or products to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.


Accuracy of Information

We attempt to be as accurate as possible when describing our products on the Site; however, we do not warrant that the product descriptions, colours, information or other content available on the Site are accurate, complete, reliable, current, or error-free. This Site may contain typographical errors or inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologise for any inconvenience.



We accept Visa, Master, AMEX, Apple Pay, Google Pay and Paypal.


Collection and Delivery

If you have selected store pickup, you will receive a SMS notification from us. Please proceed to your selected store location and present your Order Confirmation email to our Beauty Advisors upon collection so they may assist you accordingly.

Store Pickup Locations:
- innisfree Bugis Junction
- innisfree Jem
- innisfree Tampines Mall
- innisfree Northpoint

We can only deliver to local addresses in Singapore. Please refer below for delivery charges (Not applicable from 20 June to 30 June 2021).

Local Delivery Charges


Delivery Fulfilment

(per order to a single address)


 Delivery Charge

(inclusive of GST)


Purchase below S$50




Purchase above S$50


 Free Delivery


 *We do not deliver to remote areas. Kindly write in to us at cs_innisfree@sg.amorepacific.com if you wish to clarify if your address falls under remote areas.


Track Orders

You can track your parcel via Urban Fox Delivery Tracking Page once you have received an email or SMS that your order has been scheduled for delivery. The tracking number will be enclosed in the email or SMS.

Kindly check your junk mail if you have not received any email from us in your inbox.

Do allow approximately 3 to 7 working days for our 3rd party delivery service provider to fulfil your orders. However, due to the current situation, please expect a slight delay in delivery. You will receive a notification (depending on which channel of notification you have opted for during checkout) once your order has been scheduled for delivery.


Product Exchange / Return / Refund Policy

Any exchange or return of regular-priced products must be made within 1 month from the product receipt date.

For promotional items, the exchange or return must be made within 7 days from the product receipt date.

Please be informed that all products have to be in unopened/unused condition and accompanied by the original purchase receipt.

To facilitate a product return, you may contact us at cs_innisfree@sg.amorepacific.com. The steps to follow up will be shared with you when your request is received.

Please check your product purchase upon receipt and contact us immediately if the item is defective or sent wrongly so that we can investigate the matter.

We will notify you once your return request is received and cleared. You will be automatically refunded based on your original purchase method. We seek your kind understanding that it may take a while for the bank or credit card company to process and reflect the refund.

Special Sale items* under Sale category and Gift Cards are strictly not valid to any form of exchange, return or refund. (*Items listed under Not for Exchange)

For other queries on the Product Exchange / Return / Refund Policy, you may contact us at cs_innisfree@sg.amorepacific.com for more assistance.



innisfree excludes all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) fully permitted by law. innisfree will not be liable for damages which are not reasonably foreseeable arising out of or about the Products and use of the Site.

Except to the extend required by the applicable law, innisfree will not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed at the Site.

innisfree will not be liable to you or any party for any damage, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, or economic loss or loss of opportunity) arising out of or in connection with your use of the innisfreeday.com, or reliance on any information, materials or online services provided at innisfreeday.com, regardless of the form of action and even if innisfree had been advised as to the possibility of such damages. This exclusion clause shall take effect fully permitted by Singapore law.

In any event, and notwithstanding anything contained in the Terms and Conditions, innisfree’s maximum aggregate liability in contract, tort (including negligence or breach of statutory duty) or otherwise arising out of or about your use of the site shall be limited to the price of the Products purchased from the Site.


innisfree reserves the right to modify the Terms and Conditions at innisfree’s discretion. Such modification will be effective immediately. We encourage you to read and consult this page periodically, you are deemed to have accepted the modified Terms unconditionally when you access the Sites after they have been published on the Sites.

Applicable Law

The Terms and Conditions shall be governed by and construed under the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore in relation to and/or about the Terms and Conditions.



Accumulation of innisfree membership points and gift with purchase* are available for purchase made at innisfree official e-store. (*While stocks last)