Returns & Exchange

Q: Can I return my products?
A: Goods sold are non-refundable but exchangeable in original condition (sealed and unused) within 7 days upon purchase. Kindly retain your receipt/invoice for verification purposes.

Q: Can I exchange my products?
A: We will only exchange products if they are defective or damaged. Kindly write in to us at cs_innisfree@sg.amorepacific.com about your defective products and we will follow up on this issue. 

Q: I received a incorrect or missing product, what should I do?
A: We are sorry for this! Please drop us an email at cs_innisfree@sg.amorepacific.com with a photo of the defect item and your order reference no.